Refund policy

Return and Refund Policy

At Snout Scout, we want you to be happy with your order. If something arrives damaged, incorrect, or not right, please get in touch at snoutscout.co@gmail.com and we’ll do our best to sort it out fairly.

Returns

We accept return requests for eligible non-food items within 7 days of delivery.

To be eligible for a return:

  • the item must be unused, unwashed, and in its original condition

  • the item must be returned with original packaging where possible

  • proof of purchase or order number must be provided

Non-returnable Items

For hygiene and safety reasons, we do not accept returns on:

  • edible cards

  • treats, chews, or other consumable products

  • personalised or custom-made items

  • used, washed, worn, or damaged items not caused during delivery

  • gift cards, if applicable

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please email us within 48 hours of delivery at snoutscout.co@gmail.com, with

  • your order number

  • a brief description of the issue

  • clear photos of the item and packaging

If approved, we will offer a replacement, store credit, or refund depending on the situation.

Refunds

Once your return is received and inspected, we will notify you of the outcome. If approved, refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to an error on our side.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need help with sizing or product suitability before ordering, please contact us and we’ll help you choose properly. Saves everyone a headache.

Return Shipping

Customers are responsible for return shipping costs unless:

  • the wrong item was sent

  • the item arrived damaged

  • the product is defective

We recommend using a trackable shipping method for returns. We can’t refund what never makes it back.

Cancellations

Orders may only be cancelled before they are processed or shipped. Once shipped, the order will fall under the return eligibility rules above.

Contact

For return and refund requests, contact us at: snoutscout.co@gmail.com